🔒 Privacy Policy – MaxHato
Effective Date: February 18, 2025
At MaxHato, we are committed to protecting your privacy and personal data while providing a seamless shopping experience. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.maxhato.com, interact with our services, or make a purchase. By using our website, you consent to the practices described in this policy.
1️⃣ Information We Collect
We collect different types of information to enhance our services and improve your shopping experience:
📥 Personal Information You Provide
When you interact with MaxHato, we may collect:
- Full Name
- Email Address
- Phone Number
- Shipping & Billing Address
- Payment Information (processed securely through third-party payment processors)
- Account Login Details (if you create an account)
📊 Automatically Collected Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type & Device Information
- Website Usage Data (pages visited, time spent on site, click patterns, etc.)
- Cookies & Tracking Technologies (see Section 6 for more details)
📍 Location Information
If you enable location services, we may collect general geographic data to provide localized services, such as shipping estimates or personalized plant recommendations.
2️⃣ How We Use Your Information
We use the information collected to provide, personalize, and improve our services. Your data is used for:
✅ Processing & Delivering Orders – Ensuring timely delivery and providing order updates.
✅ Customer Support & Service – Responding to inquiries, resolving issues, and assisting with plant care.
✅ Marketing & Promotions – Sending promotional offers, newsletters, and updates (only if you opt-in).
✅ Website Performance & Analytics – Improving site navigation, content, and product recommendations.
✅ Security & Fraud Prevention – Detecting unauthorized activities and protecting against cyber threats.
🚫 We DO NOT sell, rent, or trade your personal information to third parties.
3️⃣ How We Protect Your Information
🔐 MaxHato prioritizes security and takes extensive measures to protect your personal information:
- SSL Encryption – All transactions are encrypted to protect sensitive payment data.
- Secure Payment Processing – Payments are handled by trusted third-party providers.
- Access Controls – Only authorized personnel have access to sensitive data.
- Regular Security Audits – We monitor for security threats and implement industry best practices.
Despite these efforts, no data transmission over the internet is 100% secure. Customers are encouraged to use strong passwords and avoid sharing login details.
4️⃣ Third-Party Services & Data Sharing
We work with trusted third-party service providers to deliver the best possible shopping experience. These partners help us with:
🔹 Payment Processing (e.g., Stripe, PayPal) – Securely handling transactions.
🔹 Shipping & Delivery (e.g., FedEx, USPS, DHL) – Ensuring timely order fulfillment.
🔹 Marketing Platforms (e.g., Google Ads, Facebook Ads) – Sending promotional content (only if you opt-in).
🔹 Analytics Services (e.g., Google Analytics) – Understanding website traffic and improving user experience.
📌 We ensure that all third parties comply with strict data protection policies.
5️⃣ Your Rights & Choices
At MaxHato, we believe in transparency and give you control over your personal data. You have the right to:
📝 Access & Update Your Data – Modify your personal details by logging into your account.
📩 Opt-Out of Marketing Emails – Unsubscribe anytime via the “Unsubscribe” link in emails.
🗑 Request Data Deletion – Contact us if you wish to delete your account or personal data (subject to legal retention policies).
🔄 Correct Inaccuracies – Update or modify incorrect information.
📧 To request changes or data deletion, contact us at: info@maxhato.com.
6️⃣ Cookies & Tracking Technologies 🍪
We use cookies and tracking technologies to enhance user experience and analyze website performance.
🔹 Essential Cookies – Required for site functionality (e.g., login, shopping cart).
🔹 Performance Cookies – Help us track website usage and improve services.
🔹 Marketing Cookies – Used for advertising and personalized content (only if consented).
📌 You can disable cookies in your browser settings, but some features may not work properly.
7️⃣ International Data Transfers 🌍
If you access MaxHato from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S.. By using our services, you consent to these transfers.
We take necessary measures to ensure that international data transfers comply with data protection laws.
8️⃣ Data Retention Policy
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy.
- Order & Account Data – Retained for legal, accounting, and security purposes.
- Marketing Preferences – Retained until you opt-out.
- Inactive Accounts – Deleted after 24 months of inactivity, unless required for tax or legal compliance.
📌 To request deletion of your data, contact us at info@maxhato.com.
9️⃣ Children’s Privacy
🚫 MaxHato does not knowingly collect data from children under 13 years old. If we discover that a child has provided personal information, we will immediately delete it.
Parents/guardians who believe their child has shared personal data can contact us at info@maxhato.com for removal.
🔟 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect new laws, security updates, or business practices.
📌 All updates will be posted on this page with the latest effective date. Continued use of our services means you accept the changes.
Last Updated: February 18, 2025
📧 Contact Us for Privacy Concerns
📍 Location: 4599 Thorn Street, Garden Grove, California, United States
📞 Phone: 307-621-0431
📧 Email: info@maxhato.com
🌐 Website: www.maxhato.com
💚 MaxHato – Your Privacy Matters. Shop with Confidence. 💚