📜 Sales Policy – MaxHato

Effective Date: February 18, 2025

At MaxHato, we are committed to providing a seamless, transparent, and customer-friendly shopping experience. Our Sales Policy outlines important details about pricing, promotions, ordering, payments, shipping, returns, and customer support to ensure a smooth purchasing process.

1️⃣ Product Availability & Pricing

🛍 Authenticity Guaranteed – All plants and gardening products sold at MaxHato are 100% genuine, high-quality, and carefully curated.
🌱 Limited-Edition & Seasonal Products – Some plants are available only for a limited time due to seasonal availability. We encourage early purchases for rare and exclusive items.
💲 Transparent Pricing – All prices are clearly listed on www.maxhato.com and include any applicable taxes where required.
📈 Price Adjustments – Prices may change based on supplier costs, seasonal demand, or special promotions.

🚨 MaxHato does not offer price matching for past purchases or competitor pricing.

2️⃣ Promotions, Discounts & Gift Cards

🎉 Exclusive Deals & Promotions – We offer seasonal sales, bundle deals, and exclusive discounts for our customers.
🎁 Gift Cards Available – Give the gift of greenery with MaxHato e-Gift Cards, redeemable on our website.
⚡ Limited-Time Offers – Special discounts are available during holidays, flash sales, and promotional events.

📌 Important Terms:

  • Discounts and promo codes cannot be applied to past orders.
  • Some promotional items may be final sale and non-refundable.
  • Only one discount or promo code can be applied per order, unless otherwise stated.
  • Gift cards are non-refundable and cannot be exchanged for cash.

3️⃣ Ordering & Payment Policy

📦 Secure & Convenient Ordering Process – Customers can place orders 24/7 at www.maxhato.com.
📩 Order Confirmation Email – Once an order is placed, a confirmation email will be sent with order details.
🚀 Fast Order Processing – Orders are typically processed within 1-2 business days.

💳 Accepted Payment Methods:

  • Credit & Debit Cards – Visa, MasterCard, American Express, Discover
  • Digital Payments – PayPal, Apple Pay, Google Pay
  • Buy Now, Pay Later (BNPL) – Available through select providers (e.g., Klarna, Affirm)
  • Gift Cards & Store Credit – Can be used for any online purchase

📌 Security Measures:

  • All transactions are SSL encrypted for maximum security.
  • Payments are processed through trusted third-party providers; we do not store payment details.
  • Orders flagged as suspicious may require additional verification or cancellation.

🚫 We do NOT accept:

  • Personal checks or money orders
  • Cash on Delivery (COD)

4️⃣ Shipping & Delivery Policy

📍 Shipping Destinations: We offer nationwide and international shipping to select countries.
🚚 Shipping Methods & Estimated Delivery Times:

  • Standard U.S. Shipping – 3-5 business days
  • Expedited U.S. Shipping – 1-3 business days
  • International Shipping – 7-14 business days (varies by destination)

💰 Shipping Costs & Free Shipping Offers:

  • Orders over $100 qualify for FREE standard U.S. shipping.
  • Orders over $200 qualify for FREE international shipping (select countries).
  • Shipping fees for all other orders are calculated at checkout based on destination and weight.

📌 Important Shipping Notes:

  • Customs fees & import duties are the responsibility of international buyers.
  • Customers will receive tracking details via email once an order is shipped.
  • MaxHato is not responsible for delays caused by customs, weather, or shipping carriers.

🚨 Undeliverable Packages: If a package is returned due to an incorrect address or failed delivery attempts, the customer is responsible for reshipping costs.

For more details, visit our Shipping Policy.

5️⃣ Returns, Refunds & Exchanges

🔄 Hassle-Free Returns: Customers can return eligible items within 14 days of delivery for a refund or exchange.
📦 Return Conditions:

  • Items must be unused, undamaged, and in original packaging.
  • Some final sale items and live plants cannot be returned unless defective.
  • Return requests must be made within 14 days of receiving the order.

💰 Refunds:

  • Approved refunds are processed within 7-10 business days.
  • Original shipping costs are non-refundable.
  • Refunds are issued to the original payment method or as store credit.

🚨 Damaged or Incorrect Orders:

  • If you receive a damaged or incorrect item, report it within 48 hours with photos, and we will arrange a replacement or refund.

📌 Visit our Refund & Return Policy for full details.

6️⃣ Customer Support & Order Issues

📞 Need help with your order? Our customer service team is available to assist you!

📩 For order inquiries, returns, or general support:

  • Email us at: info@maxhato.com
  • Call us at: (307) 621-0431
  • Live Chat: Available on our website during business hours

🚨 If you receive the wrong order or your package is missing, contact us within 48 hours for assistance.

7️⃣ Terms & Conditions Agreement

By making a purchase at MaxHato, customers agree to this Sales Policy, including:

  • Compliance with all return, refund, and shipping policies.
  • Acceptance of possible pricing changes and promotional terms.
  • Responsibility for providing accurate shipping information.
  • Agreement that MaxHato is not responsible for third-party shipping delays or lost packages after delivery confirmation.

📌 MaxHato reserves the right to update or modify this Sales Policy at any time.

🔟 Contact Us for Sales Assistance

📍 Location: 4599 Thorn Street, Garden Grove, California, United States
📞 Phone: 307-621-0431
📧 Email: info@maxhato.com
🌐 Website: www.maxhato.com

💚 MaxHato – Your Trusted Source for Beautiful, Healthy Plants. Shop with Confidence. 💚